Billing Overview
SkyState uses a tiered subscription model with three plans: Free, Hobby, and Pro. Paid subscriptions are billed through a third-party payment provider. Usage is metered against per-tier limits for projects, API requests, end users, and state history retention.
Guides in This Section
- Tiers - per-tier limits, tier-change effects, and payment-failure handling
- Metering - how API request counts work, reset timing, and overage behavior
- Support - support channels, response targets, and refund requests
Support
Email support at support@skystate.io is part of the Hobby and Pro tiers. Free-tier accounts have community support: public documentation and self-service resources, with no committed response window. Billing, refund, security, abuse, and incident reports from any account go to the same address. Response windows are targets for initial human response, not contractual service-level agreements. SkyState does not offer a service-uptime SLA, uptime credits, or a public status-page commitment. Business days are Monday through Friday, excluding weekends and holidays.
| Tier | Support | Response target |
|---|---|---|
| Free | Community support (public documentation and self-service resources) | None committed |
| Hobby | Email support | 3 business days |
| Pro | Email support | 1 business day |
In scope: account access; billing, subscription, and tier changes; limits, metering, and usage; console, CLI, SDK, and HTTP API issues; documentation corrections; suspected SkyState defects; security reports and customer-impacting incidents.
Out of scope: custom application design or implementation; debugging unrelated third-party services, infrastructure, or client applications; writing or reviewing customer code; guaranteed fixes, delivery dates, or feature commitments; weekend, holiday, or after-hours response; contractual SLAs, uptime credits, or status-page commitments.
Refund requests: send them to the support address with your account email, charge date, and reason. SkyState aims to respond within 3 business days. Refunds may be granted for duplicate or erroneous charges, paid-service unavailability caused by SkyState, or where required by applicable law. Refunds are not normally granted for used subscription periods, quota exhaustion, customer implementation issues, or cancellation after renewal. Refunds of payments taken by the payment provider are issued by that provider under its procedures and applicable law.